Help On LilaHerzen



My Account

What do I do if I have forgotten my Password or Screenname?

Can I change my Screenname?

How do I change my Password?

How do I change my Email address?

What if it says my Password is incorrect?

Can I control the mail that LilaHerzen sends to me?


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What do I do if I have forgotten my Password or Screenname?

Simple, click "Forgot password" on our Home page. We will send your screenname and password to your email account.

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Can I change my Screenname?

Yes, just contact admin@planetsappho.com and provide the screenname you want. We will check if it is available and not already in use. We will then change the screenname for you.

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How do I change my Password?

In order to change your password:
1. Click on the "my account" link in menu.
2. Click on the "Update your Password" link in Account block.
3. Enter your new password, retype it in the appropriate boxes and click on the "change password" button.

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How do I change my Email address?

Under our terms and conditions, you must provide us with a valid email address in order to use LilaHerzen.
To change your email address:
1. Click on the "my account" link in menu.
2. Click on the "Update your Email" link in Account block.
3. Enter the new email address and press the "update address" button.
Once you have changed your email address, it must be verified. We do this by sending a new password to the new email address you entered. Once you have logged in using the new password, you will regain access to the site.

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What if it says my Password is incorrect?

Make sure that you are typing it in correctly.
If the system does not accept your password, your account may have been suspended.
Possible reasons for that are:
1. You emailed Customer Service and asked for profile removal.
2. Some of our customers complained about your activity.
Please contact admin@planetsappho.com to resolve the issue if neither of these situations describes your problem.

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Can I control the mail that LilaHerzen sends to me?

Yes. You can select the mails that you receive form LilaHerzen.
To update your Email settings :
1. Click on the "my account" link in menu.
2. Click on the "Email Settings" link in Account block.
3. Turn off/on several different types of email services and press "update email settings" button .

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